Find tools and guides to support your work or discover more about community housing

Discover what community housing is, who provides it, who lives there, and why it matters.

The findings from the 2026 Workforce Survey highlight strong purpose and satisfaction as well as opportunities for improvement.

Case studies showcasing social and affordable housing projects led by local councils

Policy and practice guidance for handling goods left behind after a tenancy ends.

Policies, forms and guidance for ending tenancies lawfully with human rights assessments.

Reference lists of breach of duty reasons for residential and rooming house agreements.

Policy, renter factsheet and guidance covering transitional housing management and recent RTA changes.

Resources on child and family violence information sharing schemes, MARAM and consent forms.

Family violence toolkit, user guide and tools for screening, responding and supporting renters.

Good neighbour behaviour policy and disturbance diary to help manage neighbourhood issues.

Resources to help with the management of anti-social behaviour.

Policies, forms and factsheets for handling renter feedback, complaints and appeals fairly.

Policy and practice guidance for identifying, preventing and treating mould in homes.

Policy and practice guidance for managing pests in community housing properties.

Policy and practice guidance for managing and recharging renter-related property damage.

Policy, guidance, tools and renter forms for assessing and delivering accessibility modifications.

Policy, contractor code of conduct and renter factsheet covering repairs and maintenance.

Policy, guides, tools and letters for handling financial hardship and temporary absence requests.

Policy, practice guidance and support information for managing rental arrears sensitively and effectively.

Policies, guides and tools for setting rents and clearly explaining them to renters.

Checklist templates helping providers meet mandatory disclosure requirements for general and rooming house tenancies.

A guide to residential tenancies law relevant to community housing organisations managing general tenancies and rooming houses in Victoria.

Short case studies of community housing homes across Victoria.

A guide to help local councils understand their key worker housing need, and develop solutions in partnership with community housing.

Energy efficiency and solar upgrades for community housing, with case studies from a Victorian Property Fund program.

Regulations and practice guidance for managing rooming houses, house rules and notices.

Guide for councils and developers explaining what community housing is, and how to partner with community housing organisations.

Practice guidance to help organisations prepare and present effectively at VCAT, covering applications, hearings, human rights and tribunal orders.

Plain-language definitions of common community housing terms.

Contact list of solicitors and barristers for community housing organisations seeking legal advice on tenancy disputes.

Outlines the core capabilities, annd proficiency levels community housing workers need.

Resources to support effective digital campaigns, including strategy, content moderation and community guidelines.

Template policy on managing assignment and succession of a tenancy between household members.

Template policy setting out renter and provider rights and responsibilities for property inspections under the Residential Tenancies Act.

Template policy on allocating vacant properties fairly via the Victorian Housing Register.

Best-practice framework for community engagement when building new homes.

Research into the demand, tenancy challenges and costs of housing single-person households in Victoria.

Practical tools to help organisations engage renters and get feedback on services.

Useful websites, programs and contacts to support renters into employment.

Good practice in employment services, helping housing organisations connect renters with effective programs and pathways to work.

Overview helping community housing organisations understand employment services and ways to support renters into meaningful work.

Deliver better and smarter services for renters with these digital transformation resources.

If you're a housing worker at a CHIA Vic member organisation, you can access our Employee Assistance Program.

Developed in partnership with the Municipal Association of Victoria (MAV), these resources help community housing organisations, local councils and developers work through which option will best suit their needs

Developed in partnership with the Municipal Association of Victoria (MAV), these resources help community housing organisations and local councils work through which option will best suit their needs

Templates for leasing third party land to a community housing organisation.

Real stories showing how community housing transforms lives.

Introduces the Victorian Community Housing Tenant Outcomes Framework, its domains, outcomes and measures for understanding tenant wellbeing.

Understand and work towards cultural safety for First Nations people.

Developed in partnership with the Municipal Association of Victoria (MAV), these resources explore how to deliver Affordable Housing through Section 173 Agreements.

A framework for measuring how safe, secure, affordable housing improves renters' wellbeing across eight domains.