Find tools and guides to support your work or discover more about community housing

Discover what community housing is, who provides it, who lives there, and why it matters.

Policy and practice guidance for handling goods left behind after a tenancy ends.

Policies, forms and guidance for ending tenancies lawfully with human rights assessments.

Reference lists of breach of duty reasons for residential and rooming house agreements.

Policy, renter factsheet and guidance covering transitional housing management and recent RTA changes.

Regulations and practice guidance for managing rooming houses, house rules and notices.

Resources on child and family violence information sharing schemes, MARAM and consent forms.

Family violence toolkit, user guide and tools for screening, responding and supporting renters.

Good neighbour behaviour policy and disturbance diary to help manage neighbourhood issues.

Resources to help with the management of anti-social behaviour.

Policies, forms and factsheets for handling renter feedback, complaints and appeals fairly.

Policy and practice guidance for identifying, preventing and treating mould in homes.

Policy and practice guidance for managing pests in community housing properties.

Policy and practice guidance for managing and recharging renter-related property damage.

Policy, guidance, tools and renter forms for assessing and delivering accessibility modifications.

Policy, contractor code of conduct and renter factsheet covering repairs and maintenance.

Policy, guides, tools and letters for handling financial hardship and temporary absence requests.

Policy, practice guidance and support information for managing rental arrears sensitively and effectively.

Policies, guides and tools for setting rents and clearly explaining them to renters.

Checklist templates helping providers meet mandatory disclosure requirements for general and rooming house tenancies.

A guide to residential tenancies law relevant to community housing organisations managing general tenancies and rooming houses in Victoria.

Understand and work towards cultural safety for First Nations people.

A guide to help local councils understand their key worker housing need, and develop solutions in partnership with community housing.

Short case studies of community housing homes across Victoria.

Energy efficiency and solar upgrades for community housing, with case studies from a Victorian Property Fund program.

Guide for councils and developers explaining what community housing is, and how to partner with community housing organisations.

Practice guidance to help organisations prepare and present effectively at VCAT, covering applications, hearings, human rights and tribunal orders.

Plain-language definitions of common community housing terms.

Outlines the core capabilities, annd proficiency levels community housing workers need.

Community guidelines setting expectations for behaviour, breaches and response times across CHIA Vic's social media channels.

Strategy helping community housing organisations deliver a digital communications campaign.

Practical guidance for community housing organisations to moderate social media, handle negative comments, and reinforce community guidelines.

Ready-to-use statistics on community housing tenants, affordability and homelessness to strengthen digital campaigns and member communications.

Best-practice framework for community engagement when building new homes.

Contact list of solicitors and barristers for community housing organisations seeking legal advice on tenancy disputes.

Template policy on managing assignment and succession of a tenancy between household members.

Template policy setting out renter and provider rights and responsibilities for property inspections under the Residential Tenancies Act.

Template policy on allocating vacant properties fairly via the Victorian Housing Register.

Research into the demand, tenancy challenges and costs of housing single-person households in Victoria.

Useful websites, programs and contacts to support renters into employment.

Good practice in employment services, helping housing organisations connect renters with effective programs and pathways to work.

Overview helping community housing organisations understand employment services and ways to support renters into meaningful work.

Practical resources, templates and a model commitment to help organisations support renters to provide feedback and have a say.

Practical companion toolkit helping organisations implement and expand renter engagement, with models, templates, training and measurement tools.

Resources to support the sector to harness digital transformation to deliver better and smarter services for renters

Brief overview of monetary affordable housing contributions through the planning system.

Options for delivering affordable housing through the planning system.

Comprehensive guide detailing options for delivering affordable housing through the planning system.

Brief overview of using a mortgage instrument to secure affordable housing contributions.

Brief overview of using a Special Purpose Vehicle, such as a housing trust, to secure affordable housing contributions.

Brief overview of joint venture or partnership arrangements between councils and community housing organisations to deliver affordable housing.

Brief overview of leasing land or dwellings to a community housing organisation.

Brief overview of gifting land or dwellings to a community housing organisation.

Short overview of options for delivering affordable housing on council land.

Comprehensive guide detailing options for delivering affordable housing on council land.

Long-term lease template for community housing organisations developing affordable housing on council or third-party land.

Template agreement for lease to develop housing on council or third-party land.

Advice for councils and community housing organisations on negotiating affordable housing contributions through Victoria's planning system.

Real renter stories showing how community housing transformed lives – escaping violence, supporting workers and keeping older people housed.

A framework for measuring how safe, secure, affordable housing improves renters' wellbeing across eight domains.

Introduces the Victorian Community Housing Tenant Outcomes Framework, its domains, outcomes and measures for understanding tenant wellbeing.

Practical toolkit for councils and housing organisations negotiating and documenting affordable housing agreements and Section 173 agreements.

As part of your membership with Community Housing Industry Association Victoria (CHIA Vic), an Employee Assistance Program is available for all your employees.