CHIA Vic Privacy Policy

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Last Updated: 30 June 2026

This Privacy Policy explains how we handle your personal information. It should be read in conjunction with our Website Terms of Use.

By using our site, you agree that we may access, store, and process the information you provide in accordance with this policy.

1. Our Commitment to Privacy

Consistent with government policy and legislation, CHIA Vic endorses fair information handling practices. We only use the information you provide for its intended purpose. If you provide information in confidence, we will keep it confidential unless we are required by law to disclose it.

2. How We Store Your Data

We use Outseta as our Customer Relationship Management (CRM) platform to manage our memberships and communications.

Storage: Any personal information you enter into our website forms or member portal is stored securely within the Outseta system.

Usage: This data is used to provide you with member services, process renewals, and send relevant updates. We maintain this data to manage the performance of our site and your member experience.

3. Website Analytics & Tracking

We use visitor logs to track website usage for statistical and analytics purposes only. We use this de-identified data to update and improve the CHIA Victoria website experience. We do not attempt to identify specific users or their individual browsing activity.

4. Third-Party Services & Links

Humanitix: We use Humanitix to manage registrations and ticketing for our training courses and events. When you register, the personal information you provide is collected through the Humanitix platform and made available to CHIA Victoria so we can administer your booking and communicate with you about the event. Humanitix also collects and processes personal information in accordance with its own Privacy Policy and Terms and Conditions.

Outseta: We use Outseta as our customer relationship management platform to manage memberships, enquiries, communications and access to member services. Personal information you provide through our website, member portal or other interactions with us may be stored and processed in Outseta on our behalf. We use this information to administer memberships, respond to enquiries, communicate with members and deliver our services.

External Links: Our site contains links to other websites. We are not responsible for the privacy practices, content, or business conduct of any organisation except our own.

5. Contact Us

If you have questions about your privacy or would like more information on how your data is handled, please contact us at admin@chiavic.com.au.