Community Housing Organisations offer a range of housing types including transitional housing, long term social housing and affordable housing options.
For more information you can download our fact sheet "about community housing".
As an industry peak body, CHIA Vic does not own or manage housing. Use the drop-down menu on this page to find the help you need.
In Victoria there is a single waiting list for both public and community housing: the Victorian Housing Register.
To apply for social housing visit: https://www.housing.vic.gov.au/apply-social-housing
Call 1800 825 955. Free 24 hour phone line.
Someone will take your call to get you help nearby. If it’s after hours, they will refer you to the Salvation Army Crisis Services.
Call 1800 015 188. Free 24 hour phone line.
Someone from Safe Steps Family Violence Response Centre will take your call and provide assistance.
If you are a community housing renter, the first person to contact with any questions or feedback is your Housing Manager.
If you want to make a complaint about your community housing organisation the first step is to go through their internal complaints process. If this does not resolve the problem, you can lodge a complaint with the Housing Registrar, who oversees the registered community housing sector.
Contact the housing registrar: https://www.vic.gov.au/making-complaint-about-community-housing
If your complaint relates to things covered by Victoria’s rental laws, then you can seek advice from Consumer Affairs Victoria or Tenants Victoria .
If you’re having trouble with rent or bills there are organisations across Victoria who can help: