Digital Transformation Resources
Published on
August 4, 2026
Resources to support the sector to harness digital transformation to deliver better and smarter services for renters.
Downloads
- 00 Digital Transformation Pack Guidance (PDF)
- 01 Developing an IS IT Strategy (PDF)
- 02 IS-IT Strategy Toolkit (XLSX)
- 03 Assessing IT Improvements (PDF)
- 04 Digital Readiness Assessment (PDF)
- 05 Persona Journey Mapping (PDF)
- 06 Persona Journey Mapping Toolkit (XLSX)
- 07 Digital Transformation Implementation Guide (PDF)
- 08 Digital Transformation Planning Toolkit (XLSX)
- 09 Case Studies (PDF)
- 10 Digital Channels & Utilisation (PDF)
- 11 Cybersecurity (PDF)
- 12 Consortium-based Approaches to Software Procurement (PDF)