Feedback, Complaints & Appeals

Published on
July 7, 2026

This resource is for CHIA Vic members

Log in with your CHIA Vic member account to view and download this resource. If your organisation is a member and you don't have a login yet, you can sign up from the login window.

Log in
Policies, forms and factsheets for handling renter feedback, complaints and appeals fairly.
Complaints Policy
Complaints Fact Sheet for Renters
Feedback & Complaints Form
Complaints & Disputes Bodies - Roles & Responsibilities
Feedback, Complaints & Appeals - Definitions
Complaints Practice Guide